FAQs

How long should I wait until I receive my SOF Case order?

Orders are shipped from Monday to Saturday and we are doing our best to ship orders as quickly as possible. 

Our domestic shipping usually takes between 1 to 4 days once it is shipped.

Monogrammed SOF Cases can take one more day to ship as the monogramming is handmade in San Francisco in the most luxury leather crafting workshop in the US.

Our international shipping takes between 6 to 12 days once it is shipped depending on the destination country. 

Why do Camille handbags take 4 weeks to arrive?

Each Camille bag is meticulously made-to-order by our upscale French Maroquinier.

Our made-to-order process allows us to offer you the best of luxury at the best price while we optimize our stocks.

Camille bags are timeless pieces and we hope you won't mind waiting 4 weeks to hold your next lifelong leather bag.

What is SOFRANCISCO's Return Policy?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

Feel free to ask for an exchange as well within this 15-day window. Our goal is to make you more than happy with your SOF Case.

Please note that the return and exchange policy does not apply to monogrammed items, as the product is personalized specifically for you. 

Will SOFRANCISCO repair my SOF Case?

Although we think that you shouldn't need any specific repair, please Email hello@sofrancisco.com and we'll be glad to assist you with any repair you might need.

We will cover the shipping cost for any restoration work.

Please read our blog post about our recommendations to clean your leathers https://www.sofrancisco.com/blogs/news/make-your-leather-shine

Your SOF Case looks really nice but what if it falls to the ground?

The inside part -the shell- of the SOF Case is made of ABS, a material used in the automotive industry for shock absorption. The SOF Case embraces your iPhone perfectly and provides a high resistance to shock.

How should I clean my SOFRANCISCO products?

The safest way to clean your SOF Case and Camille bags is to use a very lightly damp soft cloth. Make sure you don't use too much water, a little bit of water from the tap should be enough. Always remove your phone before proceeding further in cleaning.

Please read our blog post about our recommendations to clean your leathers https://www.sofrancisco.com/blogs/news/make-your-leather-shine

Can I have a gift wrap?

Any SOF Case order is considered as a present, therefore any SOF Case is meticulously wrapped in a fine velour sheet and sealed with our logo sticker. When you purchase at least three of them, SOF Cases are then wrapped in an upscale white semi-gloss box. 

How can I contact SOFRANCISCO?

The best way to contact us is via Email at hello@sofrancisco.com. We are always happy to hear from you any day of the week. You will receive a reply from us within a few hours.